Corporate Headquarters Location:
4300 Weaver Parkway
Warrenville, IL 60555
Our nearly 200 customer service centers are located throughout 31 states.
Durham Charter Services is an extension of Durham School Services, the U.S. student transportation division of National Express LLC (NELLC), the North American subsidiary of National Express Group, PLC, premier transportation firms in the United Kingdom.
We provide customer focused transportation services, including charter bus trips, bus shuttles and logistics planning for events of any size across the United States. Event planners and organizations throughout the country partner with Durham Charter to experience best in class customer service, cost efficiencies and safety.
Durham School Services started in 1917 as a three-bus company in California’s San Gabriel Valley. In its early years, Durham specialized in special education transportation. That specialization has helped to nurture a unique commitment to quality service that has been maintained throughout our company’s growth.
Today, the company operates more than 16,000 buses in 31 states across the country. Our corporate office, located in Warrenville, Illinois, houses the administrative and support functions for the organization, while our local customer service centers (CSCs) are supported by regional operations teams located throughout the country.
We are strongly committed to providing quality bus transportation, outstanding customer service, positive employee relations and the highest level of safety possible.
As a national company, we have a wealth of resources available to our customers, and continue to offer a level of local support that is unmatched by other bus companies.
SAFETY AND PROFESSIONALISM
Yellow Buses = Safety
The U.S. federal government recognizes that yellow school buses are the safest mode of surface transportation, outranking passenger vehicles by more than eight to one in the number of fatalities.
School buses are manufactured to comply with 37 Federal motor vehicle Safety Standards, the highest number of standards issued for public transportation
Federal Motor Vehicle Safety Standards.
Durham Charter employs a “safety first” culture. All employees strive to identify the safest way to operate, approaching safety from a holistic point of view, from the passengers to the workplace. Employee training programs stress our commitment to safety. Our pledge of safety resonates throughout the organization, from our drivers to the board room. As part of normal operations, Durham conducts an exhaustive employee background screening process, extensive driver safety training, and continuous school bus safety training. We also have daily bus safety inspections.
Because we provide student transportation, our drivers go through a selection and training process much more rigorous than that of other bus companies. You will find our drivers are the most professional, courteous and responsible in the bus transportation services industry.